Frequently Asked Questions

  1. What is Unicomms?
    We are a mobile network provider powered by TuneTalk using Celcom coverage.
  2. How can I contact customer care?
    You can contact us through our customer care email or phone number.
  3. Where can I get the app?
    You can get it through the Android Play Store or Apple App Store.
  4. Is Unicomms connected to the TuneTalk app?
    Yes as we are powered by TuneTalk.
  5. Does Unicomms belong to TuneTalk?
    No.
  6. Why is it that I can only see TuneTalk as my active service instead of Unicomms?
    This is because we’re powered by TuneTalk.
  7. Why should I subscribe to Unicomms?
    Because here in Unicomms, we care about our customers’ needs by delivering hassle-free network services.
  8. Who is eligible for Unicomms plan?
    As long as you have a MyKad or a passport.
  9. Where do I get my SIM card?
    We provide an option for delivery right to your door step or for self pick-up at our booth at Uni Comms International Sdn Bhd No. 1, Jalan Menara Gading, Taman Connaught, 56000 Cheras Kuala Lumpur, Malaysia.
  10. Can the SIM card be delivered when I am in other States?
    Yes and you will receive it within 5 - 7 working days.
  11. I am a non-Malaysian. Can I sign up for the plan?
    Yes, of course. We just need your passport photo.
  12. What are the charges to replace faulty, damaged or lost my SIM card?
    For a new SIM card, you’ll be charged RM5.
  1. How do I register for a plan under Unicomms?
    You can register for our plan through our website.
  2. How to renew my plan?
    You can do that either through our mobile app.
  3. Does my Prepaid Unicomms plan start when I register or when the switch over is successful?
    It starts when the switch over is successful.
  4. Can I use my previous phone number?
    Yes, you can.
  5. Does this plan include any talk time and sms?
    No. But you can have add-on for these.
  6. What are the rates for domestic voice calls and sms?
    0.20/min and 0.10/sms.
  7. How do I check my data quota usage?
    You can do that via the TuneTalk app.
  8. Will my unused monthly data quota be carried forward to the next billing cycle?
    No.
  9. What will happen if I exceed my monthly data quota before the next billing cycle? Will I be charged for additional usage?
    You will not be charged extra but your internet data will be slowed down.
  10. What happens if my Telco service is terminated before I receive my new SIM card?
    Its simple. We just need you to pay off the outstanding bill from your current network provider and you have to be a Main line. Then register for our plan through our website.
  11. What is the condition to change my service provider to UniComms?
    Dont worry. We will make sure to start the switch over only after you have successfully receive your SIM card.
  12. How long do I need to wait to switch over?
    If you’re keeping your number, it would usually take at least 48hrs for your previous Telco to send a confirmation text message to switch over.
  13. What if I don't receive a confirmation text message within 48hrs?
    Our customer care will follow up closely on this. However, we might need you to contact your previous Telco to verify your switch over.
  14. Why can't Unicomms contact my Telco for the switchover?
    We are sorry for the inconvenience. However, if we do so, it will be a breach of privacy as we have no authority to use our customer’s information on their behalf.
  15. What is Unicomms’ role during the switch over?
    During the process, we would notify your previous Telco on your switch over but there may be some unresolved issues that only you are allowed to verify with them.
  16. Will I be bound to a contract when I register for Unicomms?
    No. It is cancellable anytime.
  17. Will I be able to get my refund?
    No as the prepaid Unicomms sim is a one-off payment. We’re unable to issue a refund.
  18. What happens if I don’t renew the plan after it expires?
    Your number will be barred and you will have 7 - 14 days to renew. Otherwise, your number will be terminated.
  19. How do I terminate my account?
    Our customer care or your next Telco will assist you on this.
  1. How do I get add-ons?
    You can do that through our mobile app.
  2. How many times can I purchase the add-on?
    As many times as you want!
  1. All our plans come with 10GB basic internet (64kb/s) after your high speed internet quota is full utilized.
  2. Selected Unicomms plans come with FREE 100GB EXTRA (Chat, Social, Music) which has 100GB quota when using within respective third-party Apps or Web interfaces occurs. The list of apps that fall within respective categories are stated in the table below:
    *FREE 100GB are applicable for selected data plans in accordance with the respective prices & validity.
    CHAT SOCIAL MUSIC

    Whatsapp

    WeChat

    IMO

    Viber

    Line

    Instagram

    Twitter

    Facebook

    FB Messenger

    Spotify

    Joox

    Syok

    KKBox

    Hungama

    Astro Radio

    (Hitz, Fly, Hot, Prima, Mix, Lite, Sinar, Melody, My, THR, Bayu, Gold, India Beat, Jazz, Radio Kenyalang, Opus, Osai, Rock, One, Kool FM)

    3. Note :

    • Extra Chat is only applicable for text, images, videos, etc posted or viewed within the allowed app/web interfaces of eligible apps. However, shared links (articles, YouTube videos, items from other sources that are not within the list above), will utilize data quota from available data plans or basic internet (for those without data plans or freebies).
    • All Voice calls or Video calls made within App interfaces with the exception of WhatsApp will utilize quota from available data plans or basic internet (for those without data plans or freebies).
    • Extra Social is only applicable for text, images, videos, etc posted or viewed within the allowed app/web interfaces of eligible apps. However, Voice calls, Video calls or shared links (articles, YouTube videos, items from other sources that are not within the list above), will utilize data quota from available data plans or basic internet (for those without data plans or freebies).
    • Extra Music is applicable only for music or podcast streamed within the allowed app/web interfaces of eligible apps at normal quality. However externally shared links (articles, YouTube videos, items from other sources that are not within the list above), will utilize data quota from available data plans or basic internet (for those without data plans or freebies). Extra Music - Spotify services including App or Web interfaces:
      • Spotify Premium subscription is not included within the Unlimited Music pass. Alternatively, subscribers may use the Spotify Free version.
      • Subscribers may experience degradation of streaming quality while listening to Spotify’s Free version due to the interruptions from advertisements which occur on the Free version. To enjoy better quality of music streaming, subscribers should use the Spotify Premium version.
    • FREE 100GB quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to Tune Talk’s Fair Usage Policy.
  3. Free Video Streaming Quota (VSQ)
    • Free 500MB daily for RM28 and 2GB daily for RM48 data plan.
    • Available for new activations, resubscriptions or renewals of RM28 and RM48 data plans.
    • Data utilized within App or Web interfaces of eligible third-party services will first utilize the ‘Free video before MI plan quota.
    • Eligible third-party services are limited to YouTube and Netflix. Video Streaming is at Standard definition streaming (1Mbps speed).
    • Any data usage or content access (such as advertisements, web analytic tools, etc.) other than video streaming/uploading within the app/web interfaces of eligible apps will utilize data quota from available data plans or basic internet (for those without data plans or freebies).
    • All unused VSQ will not be carried forward to the following day and refunds will not be valid.
    • In the event that Subscribers’ VSQ may inadvertently be used even when subscriber is not streaming or uploading content or Subscribers’ available data quota may unintentionally be used instead of VSQ. These could occur due to a number of reasons typically arising from changing configurations or settings from enlisted third party providers. You acknowledge the possibility of these instances happening and agree not to hold Tune Talk liable.